1. Introduction

Chargepilot ("we", "our", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you use our service.

2. Information We Collect

We collect the following types of information:

Account information (email, store URL, business details)
Order and transaction data from your Shopify store
Chargeback and dispute information
Usage data and analytics

3. How We Use Your Information

We use your information to:

Provide and improve our chargeback automation service
Generate evidence packs and manage disputes
Send service updates and deadline reminders
Analyse usage patterns and improve our product

4. Data Security

We implement industry-standard security measures to protect your data. All data is encrypted in transit and at rest. Access to your data is strictly limited to authorised personnel.

5. Data Sharing

We do not sell your data. We may share your information only with:

Service providers necessary to operate our service
Payment providers for dispute submission
As required by law or legal process

6. Your Rights

You have the right to:

Access your personal data
Request correction of inaccurate data
Request deletion of your data
Opt out of marketing communications

7. Contact Us

For privacy-related questions or requests, please contact us at: privacy@chargepilot.com

Last updated: 20 January 2026